A ticketing system is the most popular correspondence medium that hosting companies offer to their customers. It is usually part of the billing account and is the quickest way to tackle a problem that takes a certain period of time to investigate or that needs to be escalated to a system administrator. In this way, all comments added by either party will be kept in the exact same place in case somebody else needs to work on the problem in question and the info already exchanged in the ticket will be accessible to all parties. The negative side of using a ticketing system with most hosting platforms is that it’s not integrated into the hosting Control Panel, so you will have to log in and out of no less than 2 accounts to do a given operation or to get in touch with the company’s help desk staff. If you would like to manage a handful of domains and each one is hosted in its very own account, you’ll have to use an even larger number of accounts simultaneously. Moreover, it might take a substantial span of time for the hosting provider to process your tickets.

Integrated Ticketing System in Shared Hosting

In contrast with what you may find with a lot of other hosting companies, the trouble ticket system that we use with our shared hosting service is an essential part of the Hepsia hosting Control Panel, which comes with all accounts. You will not need to memorize different log-in names and passwords, since you’ll be able to manage both your tickets and the hosting account itself from one place. So, if you’ve got a query or encounter an issue, you can touch base with our customer care team members momentarily. Our system comes with a smart search mechanism. This means that even if you’ve opened plenty of tickets over the years, you will be able to find the one that you want without difficulties. Besides, you can check knowledge base tips for solving commonly faced problems.

Integrated Ticketing System in Semi-dedicated Servers

In case you have a semi-dedicated server account with our company and you want to touch base with our client service staff representatives, you’ll be able to submit a ticket directly from your Hepsia Control Panel instead of going through a completely different support platform as you will need to do with the majority of web hosting providers on the market. Our integrated ticketing system will enable you to open a new ticket without any difficulty and to go through older tickets using a smart search filter. Moreover, you will be able to take a look at the applicable knowledge base articles that our system will present you with on the basis of the problem category that you select for your new ticket. You can do all the above-mentioned activities without leaving your Control Panel at any moment, which means that if you come across any issue or have an enquiry, you can get in touch with our technicians and fix the issue in question in less than 1 hour via one support platform.