A live chat is one of the many methods of communication supplied by some hosting companies as a part of their support services. Depending on the provider, the chat can be used for billing, pre-sales and/or tech support. This way of communication is quicker than a support ticket and it'll make it less likely to misspell or misunderstand a word as compared to a telephone call with a representative. Furthermore, if the issue that you experience needs some time to be examined and taken care of, you can do something else at the same time instead of just waiting, like you'd have to do when you call. Also, you can use a live chat support service free of charge as long as you have world wide web accessibility even if your web hosting supplier is situated in a different country and they do not have a local phone number you can call.

Live Chat Support in Shared Hosting

As we believe that many issues are quickly resolved when you talk with a live person, we offer a live chat service for all our prospective and existing clients. The chat is online every single day and our support agents will help you with a variety of questions and problems. In case you aren't our customer yet, you'll be able to find out more about our shared hosting plans and the web hosting environment in general to make sure that your web sites will work properly on our servers. If you already have an account and you have some questions or you have any troubles with some of our services, you will be able to get in touch with us through our live chat and we will provide you with the required info or assist you to troubleshoot the problem. You'll have to open a trouble ticket for specific problems that need more time or the expertise of a sysadmin, but for a variety of basic troubles you'll receive help on the spot.

Live Chat Support in Semi-dedicated Servers

The live chat support service that we provide is accessible every day, even on weekends and holidays. It is the best way to learn more information about our semi-dedicated service if you do not have an account yet or to have some issue resolved if you are a customer and our support agents will assist you live no matter what time of the day you join the chat. In case you wonder which plan is better for your sites, in case you need advice whether you need a particular upgrade and how to obtain it or if you have difficulties installing an email account on your PC, you can get in touch with us and we will provide you with the needed information as soon as possible. Our live chat is available even after our telephone lines are off for the day, so when you have an account here, you can be certain that you'll always enjoy timely assistance with any kind of question or issue that shows up.