If you ever encounter a problem with your website and are incapable of fixing it, ask the hosting company’s customer support staff to assist you to bring the website back online. A quick solution would be the best scenario, but lots of hosting companies reply within 24 hours or even more, all the more so if you’re working with a reseller. Even if your problem can be solved swiftly, your website may not function properly or it may not be accessible at all for a lengthy span of time, so you may lose potential customers since it’s pretty unlikely that anybody will enthusiastically revisit a faulty site. With that being said, you should make sure not only that you can touch base with your web hosting provider, but also that they can respond and assist you in a well-timed fashion. If a web application update does not go as planned or if you delete something unintentionally, for instance, the site should be restored speedily in order to prevent extended unavailability.

One-Hour Response Guarantee in Shared Hosting

With a shared hosting from our company, you can just forget about waiting around for hours, or even all day, to obtain an answer to an email or a support ticket. No matter when you contact us, we’ll assist you within only one hour with any sales or technical questions you may have. The fact is, our real reply time scarcely ever surpasses 20-30 minutes. Since we’re available to you 24-7, you will always obtain support in a timely fashion and we realize just how critical that is in the electronic era. Soon after you contact us, we’ll respond to your queries. If you chance upon any technical issue, we’ll tackle it on your behalf, or we’ll give you all the needed information in case there is something that you have to do on your end.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server account from us, you can take full advantage of our remarkably fast support service. You’ll obtain a reply to any trouble ticket opened from the web hosting Control Panel or e-mail sent to our client and technical support team in less than 60 minutes. The response time is guaranteed and it applies regardless of the matter – technical or billing. It often takes significantly less time to investigate and fix a problem. We’ll give you more information in case the solution involves something that needs to be done on your end. If you contact us during weekends or legal holidays, the response time will be the same and because of the fact that our support staff is working around the clock, you’ll receive timely help for any general, technical or billing issue no matter what time of day or night it is.