Phone Support in Shared Hosting
We know that being able to speak with a live consultant is very important, that's why we have three support lines all around the world (UK, USA and Australia) and you have the option to get in touch with us over the phone for 14 hours a day. In case you consider getting one of our shared hosting service, for instance, you have the option to give us a call and learn more about our solutions before placing your order so as to ensure that we do cover all of the system requirements for your websites. After the purchase, you can call us about any sales and billing troubles you may have, or receive any kind of general or basic technical info that you need. We've aimed to find the balance between phone and ticket support, so for solely technical issues you will have to use the ticketing system, which will make it easier to keep track of the communication together with any new developments in the resolution of an issue.
Phone Support in Semi-dedicated Servers
The support services forall of the semi-dedicated server packages that we supply feature live phone support for fourteen hours a day. If you wonder which package will be suitable for your web sites, you would like to learn more about the package's features or you need any other info on our solutions, you're able to call any of the local telephone numbers that we have in the United States, Great Britain and Australia and our customer support representatives will help you. In case you already have an account, you are able to get in touch with us about sales and general issues, although we are usually able to assist with a large number of tech issues as well. For entirely technical troubles you need to employ our integrated ticketing system where the correspondence between you and our tech support team will be in 1 place, which is the better option in case your problem requires more time to be dealt with or it has to be escalated to our sysadmins.