There are a lot of shared hosting companies on the market today, but most of them are resellers that have minimal resources, particularly in terms of support. A good way to distinguish them is the option to get in touch with the company over the telephone. The level of support that you'll have via this way of communication may vary based on the supplier - several of them provide you with professional phone support, while others offer basic and customer support only as some issues are more time-consuming and it is a lot less difficult to be resolved through a support ticket, especially when the issue has to be escalated. However, it's good to know that you can reach your hosting supplier since there are numerous small-scale problems which can be resolved effectively and in a timely manner with a telephone call, not mentioning that you're able to get more information regarding the services before you become a client.

Phone Support in Shared Hosting

We know that being able to speak with a live consultant is very important, that's why we have three support lines all around the world (UK, USA and Australia) and you have the option to get in touch with us over the phone for 14 hours a day. In case you consider getting one of our shared hosting service, for instance, you have the option to give us a call and learn more about our solutions before placing your order so as to ensure that we do cover all of the system requirements for your websites. After the purchase, you can call us about any sales and billing troubles you may have, or receive any kind of general or basic technical info that you need. We've aimed to find the balance between phone and ticket support, so for solely technical issues you will have to use the ticketing system, which will make it easier to keep track of the communication together with any new developments in the resolution of an issue.

Phone Support in Semi-dedicated Servers

The support services forall of the semi-dedicated server packages that we supply feature live phone support for fourteen hours a day. If you wonder which package will be suitable for your web sites, you would like to learn more about the package's features or you need any other info on our solutions, you're able to call any of the local telephone numbers that we have in the United States, Great Britain and Australia and our customer support representatives will help you. In case you already have an account, you are able to get in touch with us about sales and general issues, although we are usually able to assist with a large number of tech issues as well. For entirely technical troubles you need to employ our integrated ticketing system where the correspondence between you and our tech support team will be in 1 place, which is the better option in case your problem requires more time to be dealt with or it has to be escalated to our sysadmins.