A 99.9% Server Uptime
We’ve set up our shared hosting platform using stable hardware components and significantly tweaked software. Our system administrators have installed a customized version of SELinux on each of our hosting servers to ensure the highest level of safety and dependability. We’ve set up several distributed denial–of–service protection tools combined with very powerful firewalls to make sure our network is unassailable and safe.
All shared hosting service packages feature a 99.9% server uptime guarantee. And no matter which datacenter you pick, our guarantee stays unchanged.
A 99.9% Network Uptime
In addition to our cloud hosting system, we have also built our very own internal network in all our datacenters. Everything is based on enterprise–class hardware components manufactured by Juniper. What’s more, on each and every router, we’ve configured a firewall with an intricate set of rules with the intention to sift all shady requests.
Thus, in all our datacenters – in our US based datacenter, in our UK based datacenter, in our FI based datacenter, in our Eastern Europe based datacenter as well as in our AU based datacenter, you will take advantage of a 99.9% network uptime guarantee. And this uptime guarantee is valid with all web hosting solutions in each and every datacenter.
A 30–Day Money–Back Guarantee
Despite the fact that we have done our best to lower all possible risks with our cloud hosting packages and even though we offer first–class client support, there are times when the customer is simply not satisfied with what we are offering. Or he has to move to a more powerful hosting service, like a VPS server or a dedicated server.
This is exactly why we offer a 30–day money–back guarantee with all our cloud hosting packages, no questions asked. If you’re not completely pleased, you will receive a refund.
24/7 Technical Support
If you have ever been forced to wait around for hours for a reply, you know how maddening this can be, especially if your website is on the line. That’s the reason why we offer you a 24x7 support service with a 1–hour response time guarantee. No matter what happens or what holiday it is – our tech support engineers will be here and they’ll respond to you in under 60 minutes. And the best thing is that their average ticket response time is well under twenty minutes!