Customer Support Channels
A 1–Hour Support Ticket Response Guarantee
We provide a one–hour response guarantee for every ticket or email that you submit to our client care team. We will rapidly reply to all the standard questions and forward right away the matter to our server administrators in case any additional assistance is required. If you make use of the Optional Admin Services package, we’ll execute any of the included server management tasks at a time that has been agreed upon beforehand.
A Top–Class Customer Support Service
We will be available to you 24/7 to answer any inquiries that you may have pertaining to our Web Site Control Panel or any of the apps that we have pre–installed on your behalf on the dedicated server. If you also require help with server administration procedures, you can take a look at our Optional Admin Services package, which includes backup hard drive storage space, weekly OS updates, server monitoring and restarting services, as well as installation and troubleshooting services
An Easy–to–Navigate Help Area
Our Web Site Control Panel is preinstalled for each dedicated server. Among its functions is a rather handy integrated knowledgebase that will walk you step by step on all the actions that you can perform. Most educational articles in addition video versions which demonstrate all the actions that you can carry out in a highly illustrative manner. You will find all the help articles and the video tutorials in the upper right corner of each Web Site Control Panel section.