Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Delivering high quality support on time is our main priority, so that we support each shared hosting service plan with a one hour ticket reaction guarantee. As you submit a ticket or post an e–mail, our client tech support crew will do all they could do to provide the most acceptable solution to your case and to supply you with information in a timely fashion.

  • Top quality support service

  • A Top–quality Support Service

  • Our help and support service is provided by a crew of professional experts who’re ready to react to your issue promptly. You’ll be able to communicate with the tech support team crew by opening a help support ticket from your Web Site Control Panel or by sending us an email. On business days, you can also call us on the phone or take advantage of the live chat solution.

  • Intuitive help center

  • An Intuitive Help Section

  • The Control Panel has a comprehensive practical knowledge base which is included in all sections. In each area, you will find a Help control key that will load for you a list of step–by–step courses on how to apply a certain function or complete a certain action. Also, we have crafted mini seminar video clips for you to get a better idea of the Control Panel’s interface.