A 60–minutes Inquiry Reply Warranty
Each ticket you send to the client assist staff will be replied to in approximately 60 mins. All common questions are going to be addressed asap. Nevertheless, if the service request you have posted needs the help of a trained admin technician, we’ll forward the ticket to him and will let you know about the hold–off.
Professional Customer Support Service
We’ll be on–line for you 7 days a week to supply help and tech support and to assist you with any problem that you could possibly run into while you are handling your virtual server. We can easily support all pre–configured programs, such as your Operating System, server admin panel (depending on the VPS type) and the Web Site Control Panel created entirely by us.
A Descriptive Help Zone
An in–depth and regularly updated collection of articles is built into our custom–built Web Site Control Panel. It offers quick tips about how to conduct all of the common site management tasks. The Help section offers in–depth how–to article tutorials and step–by–step video lessons. You can access the Help area by clicking the Help or Video buttons in the right side of each Control Panel section.